Terms of Service

1. Parties and acceptance

These Terms of Service ("Terms") are a binding agreement between you ("you", "User") and Potencializeme Negócios Digitais LTDA, registered under CNPJ no. 49.013.959/0001-50, with registered office at Rua Bom Jesus, 212, Sala 1904, Andar 19, Cond. AR 3000 — Juvevê, Curitiba/PR, CEP 80035-010, Brazil ("we", "us", "Company"), governing your access to and use of DreamRoute, including its project management, scheduling, collaboration and artificial-intelligence features (the "Service").

By creating an account, subscribing to a plan or otherwise using the Service, you declare that you have read, understood and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Service.

2. Eligibility and accounts

You must be at least 18 years old and have full legal capacity, or represent a legal entity with authority to bind it. You agree to provide accurate, current and complete information and to keep it updated.

You are solely responsible for safeguarding your credentials and for all activity under your account, including the acts of members you invite to your workspace. Notify us immediately of any unauthorized use.

If you access the Service through a workspace owned or paid for by an organization, that organization may administer your account within the workspace, access and manage workspace content, change permissions, remove your access, and export or delete content, subject to applicable law. Content created within an organization's workspace is associated with that workspace, not with your personal account.

3. Subscriptions, fees and taxes

Paid plans are billed in advance on a recurring basis (monthly or yearly) through our third-party payment processor. Applicable taxes may be added. AI features are metered in credits included with your plan or purchased as add-on packs.

Subscriptions automatically renew for successive periods equal to the selected billing cycle unless canceled before the renewal date. You can cancel at any time through your account settings; cancellation takes effect at the end of the current prepaid billing period. Except where required by law, cancellation does not generate a prorated refund.

We may change prices, plan features and credit allocations for future billing periods by providing reasonable advance notice — at least 30 days for material changes. Changes will not reduce benefits already purchased for the current prepaid billing period. If you do not agree with a change, you may cancel before it becomes effective. Mandatory consumer rights remain unaffected.

AI credits are usage units that meter Cronos and other AI features. They have no cash value, are non-transferable and are non-refundable except where required by law. Credits included in a plan cover the current billing cycle and do not roll over — unused credits expire at the end of the cycle. Add-on credit packs purchased mid-cycle are added to your current allowance and expire with it. Credits are debited before an AI request is processed and are not restored merely because an output was inaccurate, incomplete or unsuitable, or because a request failed.

Except where mandatorily required by the Brazilian Consumer Protection Code (CDC) or other applicable law, fees already paid are non-refundable, including for partial periods, unused credits or features not used.

4. Right of withdrawal

Where the CDC applies, the consumer may exercise the statutory right of withdrawal within seven (7) days from contracting, using the same electronic channel through which the subscription was purchased or another channel made available by us. Amounts paid will be refunded as required by applicable law. Nothing in these Terms restricts mandatory consumer rights. Whether a business customer qualifies as a consumer will be determined under applicable law.

5. License to use the Service

Subject to these Terms and to payment of applicable fees, we grant you a limited, non-exclusive, non-transferable and revocable license to access and use DreamRoute for your business or personal purposes. All rights not expressly granted are reserved.

You may use the Service in connection with services you provide to your clients and may invite employees, contractors, collaborators and clients as authorized users where supported by your plan. You may not resell standalone access to the Service, sublicense our software, or commercially offer the Service as your own software product without our written authorization.

6. Acceptable use

You agree not to: (i) violate any law or third-party right; (ii) infringe intellectual property; (iii) upload malware or harmful code; (iv) attempt to breach security, access data of other tenants, or circumvent limits; (v) resell standalone access to the Service or sublicense our software without authorization (inviting your own clients and collaborators as authorized users is permitted, as described in the "License to use the Service" section); (vi) use bots, scraping or automation to overload or abuse the Service, including AI endpoints; (vii) submit unlawful, defamatory or infringing content.

We may investigate and take appropriate measures against violations, including content removal, suspension or termination, and cooperation with authorities, under the Marco Civil da Internet.

7. Your content

You retain all rights to the data, tasks, files and content you submit ("Your Content"). You grant us a worldwide, non-exclusive, royalty-free license to host, copy, transmit, store and otherwise process Your Content only as necessary to provide, maintain, secure and support the Service, comply with your instructions and fulfill legal obligations. We may use aggregated or de-identified information to improve the Service. We will not use Your Content to train general-purpose AI models unless we clearly disclose this and obtain any authorization required by law.

You represent that you hold all necessary rights to Your Content and are solely responsible for it. We are not obligated to monitor Your Content and act as an intermediary under the Marco Civil da Internet.

8. AI features and Cronos

DreamRoute includes Cronos, an artificial-intelligence assistant that uses third-party AI models to generate plans, schedules, suggestions, summaries, analyses and other outputs.

Cronos output is provided "as is" and may be inaccurate, incomplete, outdated, non-unique or unsuitable for your intended purpose. Cronos does not provide legal, financial, medical, accounting or other professional advice. You are solely responsible for reviewing, validating and deciding whether to use or rely on any output.

As between you and the Company, and to the extent permitted by applicable law, you retain rights in the content you submit and may use the output generated for you. Other users may receive similar or identical outputs. You must not submit personal data, confidential information, trade secrets or third-party content to Cronos unless you have the necessary authority, permissions and lawful basis to do so. Additional information about data processed through Cronos and our AI providers is available in our Privacy Policy.

9. Intellectual property

DreamRoute, Cronos, their software, interfaces, source code, designs, workflows, templates, trademarks, logos and other Company Content (excluding Your Content) are owned by the Company or its licensors and protected by Brazilian and international law. These Terms grant you no right over our trademarks, brand or intellectual property. Feedback you provide may be used by us without restriction or compensation.

10. Third-party software

The Service may include third-party and open-source software components. Such components remain subject to their respective license terms and notices, which prevail over these Terms with respect to those components.

11. Availability, changes and maintenance

We strive to keep the Service available but do not guarantee uninterrupted, error-free or fully secure operation. Unless we expressly agree to a separate written service-level agreement, no specific uptime or service-level commitment applies to any plan. We may modify, suspend or discontinue features, in whole or in part, seeking to minimize impact.

If we permanently discontinue a material paid service during a prepaid billing period without providing a substantially equivalent replacement, we will provide any refund or credit required by applicable law.

12. Suspension and termination

You may stop using the Service and delete your account at any time via your profile settings. We may suspend or terminate your access, immediately and without refund of prepaid fees, except where required by applicable law, in case of breach of these Terms, non-payment, illegal use, risk to security or third parties, or to comply with law or court order.

Except where immediate action is reasonably necessary to address illegal activity, fraud, security risks, harm to third parties or legal requirements, we will seek to provide notice of the violation and a reasonable opportunity to cure it. Where applicable, we will inform the affected user of the principal grounds for a content or account enforcement decision and provide an available method to contest it.

Before terminating a workspace, you are responsible for exporting any content you wish to retain. Upon termination, your license ceases and we may delete workspace content after the retention period described in our Privacy Policy, subject to applicable law and backup retention.

13. Warranty disclaimer

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, availability or non-infringement. Rights that cannot be excluded under the CDC or other mandatory law remain unaffected.

14. Limitation of liability

To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, consequential or punitive damages, loss of profits, data, revenue, business opportunity or goodwill, arising from or related to the use or inability to use the Service.

To the extent permitted by law, our total aggregate liability for all claims shall not exceed the total amount you effectively paid for the Service in the twelve (12) months preceding the event giving rise to the claim. Where mandatory consumer law (CDC) applies, limitations apply only to the extent it permits.

The exclusions and liability cap in this section do not apply to liability that cannot lawfully be excluded or limited, including liability arising from fraud, willful misconduct or other circumstances for which limitation is prohibited by applicable law.

15. Indemnification

You agree to indemnify and hold harmless the Company, its partners, officers and employees against third-party claims, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising from: unlawful content you submit; infringement of intellectual property; deliberately illegal use; or a material breach of these Terms.

This obligation applies only to the extent the claim results from your acts or omissions and does not apply to the extent caused by the Company's negligence, breach of these Terms or violation of applicable law.

16. Data protection (LGPD)

Personal data is processed in accordance with the LGPD (Lei 13.709/2018) and detailed in our Privacy Policy, which is an integral part of these Terms.

17. Force majeure

The Company is not liable for failures or delays caused by events beyond its reasonable control, including acts of God, force majeure, outages of third-party infrastructure, network or energy failures, cyber-attacks, or governmental acts, provided that the event was not caused or materially aggravated by our failure to adopt reasonable measures required by applicable law. We will use reasonable efforts to mitigate the effects and, where an event significantly affects the Service, to communicate it.

18. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified in-app or by email with reasonable notice. Continued use after the changes take effect constitutes acceptance. The version in force is the one published on this page.

19. Governing law and forum

These Terms are governed by the laws of the Federative Republic of Brazil, including the Civil Code, the Marco Civil da Internet (Lei 12.965/2014), the LGPD (Lei 13.709/2018) and, where applicable, the Consumer Protection Code (Lei 8.078/1990). The parties elect the Comarca de Curitiba, Estado do Paraná, Brazil, to settle any disputes, with waiver of any other however privileged, without prejudice to a consumer's right to their home forum under the CDC. Nothing in this section excludes any mandatory rights or jurisdictional protections applicable in the User's country or place of residence.

20. Contact

Provider: Potencializeme Negócios Digitais LTDA, registered under CNPJ no. 49.013.959/0001-50, with registered office at Rua Bom Jesus, 212, Sala 1904, Andar 19, Cond. AR 3000 — Juvevê, Curitiba/PR, CEP 80035-010, Brazil. For questions about these Terms or legal notices, contact us at privacy@dreamroute.app.